Terms of Service

    Last updated: November 14, 2026

    1. Agreement to Terms

    These Terms of Service ("Terms") govern your use of the Leadcooler website (leadcooler.co.uk), our client portal (app.leadcooler.co.uk), and the marketing, automation, and web development services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

    2. Definitions

    • "Company" refers to Leadcooler, registered in England and Wales.
    • "Client" refers to the individual or entity engaging our services.
    • "Services" refers to the marketing, automation, and web development solutions we provide.
    • "Portal" refers to our client application at app.leadcooler.co.uk.

    3. Services

    Leadcooler provides AI-powered marketing, automation, and web application development services. The specific scope, deliverables, timelines, and fees for each engagement are defined in a separate proposal, statement of work, or service agreement agreed between us and the Client. In the event of any conflict, the executed service agreement prevails.

    4. Client Responsibilities

    To enable us to deliver our services effectively, the Client agrees to:

    • Provide accurate, timely information and access to relevant systems and accounts.
    • Respond promptly to requests for feedback, approvals, and materials.
    • Maintain the confidentiality of portal credentials and ensure authorised access only.
    • Ensure all content and materials provided do not infringe third-party rights.
    • Pay all invoices in accordance with agreed payment terms.

    5. Account Access

    Access to our client portal is granted to authorised users. You are responsible for all activity that occurs under your account credentials and must notify us immediately of any unauthorised access or security breach.

    6. Fees and Payment

    Fees for our services are as set out in the relevant service agreement. Unless otherwise stated, invoices are payable within 14 days of issue. Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend services for overdue accounts.

    7. Intellectual Property

    All intellectual property created by Leadcooler remains our property until full payment is received, at which point ownership of final deliverables transfers to the Client as specified in the service agreement. Leadcooler retains rights to its pre-existing tools, frameworks, methodologies, and any background IP. We may reference the Client and the work performed in our portfolio and marketing materials unless otherwise agreed in writing.

    8. Confidentiality

    Both parties agree to keep confidential any non-public information shared during the engagement, including business strategies, technical details, and customer data. This obligation survives termination of any service agreement.

    9. Limitation of Liability

    To the maximum extent permitted by law, Leadcooler shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunity, arising from the use of our services. Our total liability for any claim shall not exceed the fees paid by the Client for the services giving rise to the claim in the preceding 12 months. Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

    10. No Guarantee of Results

    While we use our expertise to deliver high-quality marketing and development services, we do not guarantee specific business outcomes, including revenue, search rankings, lead volumes, or conversion rates, as these depend on factors outside our control.

    11. Termination

    Either party may terminate services in accordance with the notice period set out in the relevant service agreement. Upon termination, the Client remains liable for all fees accrued up to the termination date. Provisions relating to confidentiality, intellectual property, and limitation of liability survive termination.

    12. Governing Law

    These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    13. Changes to These Terms

    We may revise these Terms at any time. Updated Terms take effect when posted on our website. Continued use of our services after changes constitutes acceptance of the revised Terms.

    14. Contact

    For any questions about these Terms, please contact us at hello@leadcooler.co.uk or via WhatsApp at +44 7466 179 310.