Privacy Policy

    Last updated: November 14, 2026

    1. Introduction

    Leadcooler ("we", "us", or "our") is a UK-based AI-Powered Marketing & Automation Agency and web application development agency, registered in England and Wales. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website leadcooler.co.uk or use our services.

    This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    2. Data We Collect

    We may collect and process the following categories of personal data:

    • Contact Data: name, email address, phone number, and company details you provide via our contact forms or consultation requests.
    • Project Data: information about your business, marketing goals, and project requirements shared during consultations.
    • Account Data: login credentials and usage data when you access our client portal at app.leadcooler.co.uk.
    • Technical Data: IP address, browser type, device information, and browsing actions collected through cookies and analytics.
    • Marketing Data: preferences in receiving marketing communications from us.

    3. How We Use Your Data

    We process your personal data for the following purposes:

    • To respond to enquiries and provide consultations and quotes.
    • To deliver our marketing, automation, and web development services.
    • To manage your account and grant access to our client portal.
    • To communicate with you about services, updates, and offers.
    • To analyse website usage and improve our services and user experience.
    • To comply with legal and regulatory obligations.

    4. Legal Basis for Processing

    We rely on the following legal bases under UK GDPR: consent for marketing communications and cookies, contract for delivering services you have requested, legitimate interests for analysing usage and improving our services, and legal obligation for regulatory compliance.

    5. Data Sharing

    We do not sell your personal data. We may share your data with trusted third-party service providers who help us operate our business (such as hosting providers, analytics platforms, and payment processors), all of whom are bound by confidentiality and data protection obligations. We may also disclose data where required by law.

    6. International Transfers

    Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or reliance on adequacy regulations.

    7. Data Retention

    We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, subject to legal retention requirements.

    8. Your Rights

    Under UK GDPR, you have the right to:

    • Access the personal data we hold about you.
    • Request correction of inaccurate or incomplete data.
    • Request erasure of your personal data ("right to be forgotten").
    • Object to or restrict the processing of your data.
    • Request data portability.
    • Withdraw consent at any time where processing relies on consent.
    • Lodge a complaint with the Information Commissioner's Office (ICO).

    9. Cookies

    Our website uses cookies to enhance your browsing experience, analyse traffic, and serve relevant content. You can control cookies through your browser settings, though disabling them may affect functionality.

    10. Security

    We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is completely secure.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with a revised "last updated" date.

    12. Contact Us

    If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@leadcooler.co.uk or via WhatsApp at +44 7466 179 310.